Question 1

What is your 100% satisfaction guarantee?

Accepted Answer

If you are not completely satisfied with your cleaning, please contact us within 24 hours, and we will take the following steps to resolve the issue:

1. Return to re-clean your home to your full satisfaction.
2. Provide a credit toward your next cleaning.
3. Offer a partial refund.

Please ensure that MVC is contacted within 24 hours, and that all of the steps outlined above are followed.

Question 2

What can we expect during our cleaning?

Accepted Answer

Our cleaning service prioritizes meticulous attention to detail, ensuring that no area is overlooked. Each cleaning session is performed with a comprehensive, top-to-bottom approach. Our standard cleaning includes vacuuming floors, cleaning bathrooms, kitchens, living rooms, and bedrooms, as well as dusting and other essential tasks. Additionally, we offer add-on services, such as dog/cat waste removal and dishwashing, which can be conveniently added to your cleaning package.

Question 3

Do you offer eco-friendly cleaning products?

Accepted Answer

We offer an eco-friendly option that prioritizes the safety of your pets, children, and the environment. If you choose to go with this option, it can be selected during the service setup process. Please note that while eco-friendly products are a safer choice, they may not be as effective in tackling heavy dirt and grime compared to traditional alternatives.

Question 4

Do I need to be home while the cleaning is happening?

Accepted Answer

While we do prefer the homeowner to be present during the cleaning, we understand that life can get busy! If you can’t be home, we offer secure and convenient options for our cleaners to safely enter and exit your home while making sure everything is locked up when they leave. Just let us know when setting up your service if you won’t be home, and we’ll be happy to discuss the options with you!

Question 5

Are your cleaners background checked?

Accepted Answer

Yes, all of our cleaners undergo thorough background checks. We understand how important trust is, and we would never send anyone into your home that we wouldn't feel comfortable inviting into our own.

Question 6

Are you insured and bonded?

Accepted Answer

At Most Valuable Cleaners, we are fully insured and bonded to provide you with peace of mind. This ensures that you are protected in the unlikely event of any mistakes or accidents, allowing us to deliver our services with confidence and care.

Question 7

Do you offer discounts or promotions?

Accepted Answer

We are pleased to offer the following discounts to show our appreciation:

1. Military Discount – A special discount to honor and support our troops.
2. Senior Discount – A discount to assist and show gratitude to our valued seniors.

Additionally, we offer seasonal promotions throughout the year, and you will be notified as these exciting offers become available.

Billing & Pricing